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menu selection.) Although the phrase “factory reset” implies that the device will be returned to original factory default settings this process does not actually return the device to a factory-shipping state.All Lync Phone Edition devices (both Tanjay and Aries families) contain two separate firmware partitions, an .

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The previous partition can be re-activated using this process to essentially roll back to the last firmware version installed.To use your CAC with your Mac, use the Mac Notes page.Please verify in step 6 which CAC enablers will with work with your version of Mac OS.and decided it warranted its own article as it’s commonly misunderstood that all Aries devices must be first provisioned from inside a corporate network first, but that is not the always the case.Devices with a USB interface can be provisioned and fully-utilized externally.As this method uses customized DHCP options to support PIN login they will not work on a standard Internet connection in a home office or other unmanaged external sites.These are common-area phone designed for internal-only applications and not for mass-deployment.The process covered in this article is supported on the Polycom CX600 and CX3000 (and theoretically the Aastra 6725ip but I have not personally tested it ) devices in the Aries family, as well as the CX700 Tanjay device.Neither the CX500 nor the 6721ip device can be used externally as they do not contain USB interfaces and thus are limited to utilizing the PIN authentication process only to connect to a Lync Server.As long as a valid IP address is handed out to the device via DHCP and a router option is included along with at least one DNS server entry than the device has everything it needs to later connect to the Edge Server on its own.Be aware that there are some pre-release beta and early revision Aries devices out there in the wild which may not follow these exact steps, so if you have one of these evaluation devices then the software may need to be upgraded to a newer version before it behaves the same as detailed in this article.


  1. Hello Exchange Experts, I have one user whose mailbox was created about a week ago that is not showing up in the global address list in Outlook. Here is what I have done to troubleshoot the issue.

  2. Office 365 is the primary campus email and calendaring service for Faculty, Staff and Students. The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices.

  3. We had the same issue with Exchange 2007 and Exchange 2013. Our GAL and OAB were healthy and updating for Outlook clients in cached mode BUT numerous other address lists such as those we created for each location and division were not updating.

  4. I have this all working, except I don’t think I have the photos in my GAL despite having done what’s in the instructions. I have not

  5. How to manually update your copy of the Global Address List GAL in Outlook

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