Through trial-and-error, we exhibit a variety of behaviors that others around us either reward or punish.
When our behaviors are rewarded, they are reinforced and we learn to repeat them.
Teams would work effectively across departments, and conflicts between coworkers would be nonexistent.
Primarily, difficult employees are driven by the need to control their environments.
The most important tool a supervisor can use in addressing the difficult employee's problem behavior is feedback.
Feedback is specific information provided to the employee that communicates how the employee's behavior is affecting the workplace.
The second most important factor in a manager's ability to motivate employees is creating a work environment and organizational culture that fosters employee motivation and engagement.
This work culture consists of an environment in which employees are trusted, treated like the adults they are, and not micromanaged.